Service Desk Solution

Service desk & help desk management software that quickly and efficiently handles change and incident management while bringing together a broad range of ITSM capabilities, Big Data and social collaboration to enable your workforce with connected intelligence.

Asset Management

Asset management software that helps you to manage your assets across procurement, active lifecycle, and disposals so you can optimize end-to-end asset usage for optimal value and lower costs.

Configuration Management

This comprehensive set of CMDB tools collects, stores, manages, updates, and presents data about software and infrastructure services configuration so you can lower costs and mitigate risk.

Universal Configuration Management Database

Use Automated Service Modeling—based on an entry point such as a URL—to invoke top down discovery of your service models. Store, control, and manage software and infrastructure components to simplify change control and avoid costly service disruptions.

Operations Orchestration

IT process automation and run book software that improves service quality and customer satisfaction, and lowers costs by eliminating latency between silos, increasing first time right rate, enforcing standards, and delivering reports for ROI, audits and more.

IT Business Analitics

Automatically aggregates information from IT and business tools across the enterprise to provide business analytics with a technology focus.

Change, Configuration and Release Management

Robust Change Control Throughout the IT Lifecycle

HP ITIL change management solutions consolidate, integrate, and automate change management across the entire IT lifecycle. Optimize classic ITIL processes—including logging changes, assessment and planning, approval, implementation, evaluation, and closure—by leveraging common configuration management information and process workflows provided by Service Manager, a component of Change, Configuration, and Release Management. In addition, ITIL change management can be enhanced by a variety of HP offerings.

ITSM Services

Control Your Outcome

Software Professional Services offers HP ITSM customers three sets of services. Strategic Advisory Services include workshop, discovery, and roadmap services to help define business and IT strategies. Solution Consulting Services help you to define a solution architecture, design, and processes, and conduct integrations and implementations. Software Implementation Services accelerate time to value with deployment, upgrade, and migration assistance.


Este software de supervisión de aplicaciones sin agente proporciona asistencia híbrida y heterogénea, un aumento rápido del valor y facilidad de instalación, configuración y uso.

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